# Customer Feedback Dashboard ## Category Marketing & Growth ## Summary Collects structured feedback and turns it into searchable themes and actions. ## Concept Collects structured feedback and turns it into searchable themes and actions. The product should begin as a focused workflow rather than a broad platform.It centralizes records, ownership, statuses and useful reporting so the business can replace fragmented manual work with a repeatable process. ## Target customer Small and mid-sized organizations, operators, agencies or service teams that face the workflow problem addressed by Customer Feedback Dashboard. ## Problem Users commonly depend on spreadsheets, email, messaging apps or disconnected documents. This can cause missed actions, inconsistent records and poor visibility. ## Solution Create one central workflow with structured records, configurable statuses, ownership, reminders and reporting. Keep automation reviewable and measurable. ## Features Secure administrator authenticationDashboard and searchable recordsCreate, edit, archive and filter operationsWorkflow status historyBasic metrics and exportResponsive mobile-first UICSRF, validation and prepared SQL ## User flow Configure business settings.Create or import records.Move records through defined states.Review reminders and outstanding work.Use metrics to identify bottlenecks.Archive completed records for reporting. ## Monetization Monthly SaaS subscriptionHigher tier for users, records or reportsOne-time setup/customizationManaged implementation servicesCommercial results are not guaranteed and depend on demand, execution, pricing, competition and costs. ## Technology PHP 8.2+, MySQL/MariaDB, PDO, HTML5, CSS3 and vanilla JavaScript for shared hosting; optional integrations isolated behind interfaces. ## Development Requirements and workflow mappingDatabase/authentication foundationCore records and workflow screensDashboard/search/exportSecurity and validation reviewDeployment and acceptance testing ## Launch Start with one niche and a narrow workflow. Validate through direct customer conversations, pilot implementations and measurable usage before expanding. ## Risks Overbuilding before validationWeak permissions or retentionWorkflow complexity reducing adoptionPremature integration dependencies ## AI Development Prompt Build a production-oriented web application called “Customer Feedback Dashboard”. Use PHP 8.2+, MySQL/MariaDB, PDO, HTML5, CSS3 and vanilla JavaScript. No Node.js build is required. Target Apache shared hosting. BUSINESS GOAL Collects structured feedback and turns it into searchable themes and actions. USER ROLES Administrator plus staff/user role where appropriate. Enforce authorization server-side. PAGES AND FLOWS
  1. Configure business settings.
  2. Create or import records.
  3. Move records through defined states.
  4. Review reminders and outstanding work.
  5. Use metrics to identify bottlenecks.
  6. Archive completed records for reporting.
Provide a public landing page where useful, secure login, dashboard, records list/create/edit/view, search/filter, settings, reports and logout. DATA MODEL Use normalized tables for users/roles, core records, workflow history, settings and audit events. Add indexes and foreign keys. SECURITY Prepared SQL, password_hash/password_verify, CSRF protection, output escaping, secure sessions, session regeneration, cookie security, login throttling, validation, authorization checks and safe errors. Never expose secrets. UI Mobile-first, accessible, professional, semantic HTML, visible focus states, clear validation. TESTING Syntax, schema, authentication, authorization, CSRF, CRUD, workflow, search/filter, error paths and deployment checks. DEPLOYMENT Document Hostinger shared-hosting setup, database configuration, HTTPS, cron if used, backups and permissions. SOURCE/ACCEPTANCE Provide all source files and documentation. The app must install cleanly and perform its core workflow without TODO placeholders.